An in-stock order will be processed and shipped within 2-3 business days from the date of payment.
Estimated delivery time from the day of dispatch:

• Spain: 1-2 business days
• Europe: 3-4 business days
• Outside Europe: 5-6 business days
• Russia: 10-14 days to the distribution center in Moscow in addition to 3-5 days to a pick-up point

For pre-order items an additional 10 days will be required for processing.
The estimated delivery times provided are approximate and may vary. Please note that delivery times may be extended due to public holidays, logistics or force majeure. We are not responsible for any delays caused by customs procedures in different countries. Please note that the buyer bears all the taxes and customs duties imposed by the destination country and associated with customs procedures.
Once an order has been placed, the shipping address cannot be changed, so please ensure that all details are entered correctly when placing your order. You will receive a tracking link via email as soon as your order has been shipped. If you are interested in expedited shipping, please contact us via email: info@rocaille.es

You have 7 days from the date of receiving to request the return of the order. For this purpuse please send us an email to info@rocaille.es or fill in a special form on our website specifying the reason for the return.
In order for a return to be accepted, the items to be returned must comply with the following:

• It must be in the same condition in which it was delivered: tags, labels and packaging intact, with no signs of wear or any odors
• It must be returned using the same protective cardboard box in which it was received, or if this is not possible, a similar protective box is acceptable to ensure that the product arrives in our warehouse safely

If you have complied with the requirements of the above we will proceed to the reimbursement. A refund will be processed within 30 days from the date of receiving the returned item.
Return shipping costs are covered by the customer. If the original shipping was free, a €20 fee will be deducted from the refund unless the return is due to a defect.
Fabric features that are not defects but are related to its natural characteristics or production technology:

• Natural irregularities and slubs – Especially common in linen, wool, and silk. These are due to the structure of the fibers and add a unique character to the fabric.
• Light fuzz or softness – Characteristic of cashmere, alpaca, mohair, and some types of wool. Over time, a slight "halo" may appear on the surface.
• Variations in thread thickness or slub weaving – Found in tweed, bouclé, linen, and high-end suiting fabrics.
• Optical shifts in shade depending on lighting and angle – Typical for velvet, silk, viscose, and fabrics with metallic threads.
• Slight color differences between fabric batches – Normal for natural materials, especially when dyed manually or with organic pigments.
• A naturally "alive" fabric texture – Examples include the creased effect of crêpe, the gentle wrinkles of linen, or the soft folds of viscose.

All these features highlight the authenticity and high quality of the fabric rather than being a flaw.